Senior Zendesk Administration Specialist

Coda is a global growth engine for commerce. We are looking for a Senior Zendesk Administration Specialist who's passionate about optimizing support systems and driving operational efficiency through technology.

Requirements

• At least 2 years of experience in Zendesk administration or similar CRM management/maintenance role.
• Strong understanding of triggers, automations, macros, workflows, and integrations within support tools.
• Experience driving process improvements or system enhancements independently.
• Interest or experience in automation tools (e.g., n8n, Make) is an advantage.
• Passionate about leveraging new technologies, including no-code/low-code tools and AI-driven solutions.
• Strong analytical and structured problem-solving skills.
• Self-driven, proactive, and comfortable working in a fast-paced, global environment.
• Excellent communication skills in English (written and verbal).

Benefits

• Equal opportunity employer
• Inclusive environment where everyone feels welcome and valued