(Part-time) Senior Zendesk AI, Automation & Execution Lead

We are seeking a senior, hands-on Zendesk expert to accelerate execution of CXM roadmap initiatives, focusing on AI capabilities, automation, and cost-to-contact metrics.

Requirements

• Advanced Zendesk Enterprise administration and architecture experience
• Hands-on experience implementing Zendesk AI features
• Strong experience building automation frameworks
• Experience designing scalable support operations

Benefits

• Flexible working format
• Competitive salary
• Personalized career growth
• Professional development tools
• Active tech communities
• Education reimbursement
• Memorable anniversary presents
• Corporate events and team buildings
• Other location-specific benefits