(Part-time) Senior Zendesk AI, Automation & Execution Lead

Cleverbridge seeks a senior Zendesk expert to accelerate execution of CXM roadmap initiatives, focusing on implementing AI capabilities, expanding automation, and driving cost-to-contact metrics improvement.

Requirements

• Advanced Zendesk Enterprise administration and architecture experience
• Hands-on experience implementing Zendesk AI features including AI Agents and Copilot
• Strong experience building automation frameworks, triggers, workflows, and routing logic
• Experience designing scalable support operations focused on deflection and cost-to-contact reduction
• Ability to independently scope, structure, and execute complex CX technology initiatives

Benefits

• Flexible working format
• Competitive salary
• Personalized career growth
• Professional development tools
• Active tech communities
• Education reimbursement
• Memorable anniversary presents
• Corporate events and team buildings