Technical Support
CodaBangkok, Thailand
Posted March 7, 2026
Full Time
About the Company
Coda is a leading commerce solutions provider specializing in out-of-app monetization. Since 2011, Coda has accelerated growth for over 300 partners by expanding global reach and enhancing customer engagement through innovative products like Custom Commerce, Codapay, Codashop, and Distribution. By connecting partners to 90% of the world's preferred payment methods, Coda unlocks access to over 200M paying customers globally.
Job Description
Provide high-quality technical support to Coda's users, in-house developers, and global partners via various communication channels. Monitor platform health and service availability using internal tools and dashboards; proactively identify and respond to anomalies, outages, and performance issues.
Requirements
- Minimum of 3 years of technical support experience, preferably within the payments, e-commerce, fintech, or gaming sectors.
- Diploma or degree in Computer Science, Information Technology, or related certifications.
- Excellent written and verbal communication skills in English; proficiency in Chinese is a plus, but not mandatory.
- Flexibility, adaptability to changes, and an intense urgency in addressing critical issues.
- Exceptional attention to detail, along with effective problem-solving and time-management skills.
- Basic understanding of programming languages and software development processes.
- Willingness to work in shifts, including evenings, overnight hours, weekends, and public holidays as needed.
- Familiarity with monitoring tools and ITSM platforms for incident tracking and resolution.
