Researcher

We are seeking a dedicated and bilingual Design Researcher / User Researcher for a critical, fixed-term consultancy engagement focused on digital transformation and ecosystem integration. This position is full-time for approximately 5 weeks, from November to December 2025, with potential for extension into January 2026. It requires native or complete professional fluency in Spanish to conduct deep, in-person qualitative research with end-users and key stakeholders in Central America.

Requirements

• Plan and execute essential user and stakeholder interviews
• Develop detailed Current Journey Maps
• Create archetypal user Personas and Empathy Maps
• Contribute field findings and user input to prioritization sessions
• Identify and articulate clear Problem Statements
• Validate new wireframes with users
• Review and analyze quantitative usage data
• Analyze data and findings from unmoderated usability studies
• Translate complex research findings and data analysis into clear, actionable insights