Oficial de gestión telefónica (SAC)
COHEPHonduras
Posted January 5, 2026
Full Time
About the Company
COHEP, the Honduran Private Enterprise Council, is a non‑profit organization founded in 1967 that works to create a favorable macro‑economic, legal, and institutional environment for wealth creation and socio‑economic development in Honduras. It champions free‑enterprise principles while promoting social responsibility across the country’s private sector. As the most representative business association in Honduras, COHEP brings together 70 sectoral groups, providing a unified voice for the nation’s diverse industries. Its long‑standing history and broad membership make it a key partner for policymakers, businesses, and civil society seeking sustainable growth.
Job Description
Provide attention to Banco Ficohsa clients, manage social networks and digital communities, and give answers to queries and complaints.
Requirements
- Timely attention to the flow of calls/chat/emails/social networks
- Comply with scripts defined for the attention channel
- Authenticate clients through the correct application of the security matrix
- Investigate client's call motives and adapt a correct resolution
- Register call motives in an appropriate manner
- Enter necessary management for the resolution of the client's request