Information System Specialist II

We are seeking an Information System Specialist to join our IT team. In this role, you will be part of the day-to-day frontline that provides, supports and maintains the availability of services and infrastructure within the company’s corporate environment.

Requirements

• Work within company’s established standards, procedures and guidelines in delivering service to staff
• Fulfill service requests in a highly customer-service oriented manner
• Monitor, respond to, and escalate service issues in a timely manner
• Follow proper ticketing procedures and best practices
• Improve existing and develop new documentation for systems and services
• Participate in training to develop and maintain knowledge in existing and new technologies
• Assist with inventory management and asset tracking
• Support Systems Administrators with day-to-day activities and projects
• Work with Project Managers to provide technical knowledge and assistance
• Provide assistance in onboarding new employees
• Work cross functionally with all departments to assist with IT issues as well as build out systems functionality
• Partner closely with the IT team to help in migration from Microsoft to Google suite
• Communicate complex technical solutions to all levels of management
• Process onboarding and offboarding of users to various systems, streamlining and documenting existing workflows

Benefits

• Paid time off
• 401k matching
• Retirement plan
• Visa sponsorship