IT Support Specialist II
THE VILLAGE NETWORKColumbus, Ohio, United States
Posted April 16, 2026
Full Time
About the Company
The Village Network prides itself on a Culture of Care: Come be a part of the mission and a member of a team that has a passion for what they do and the people they serve.
Job Description
The IT Support Specialist II provides technical support to ensure reliable, secure, and high-performing technology services across The Village Network. This role serves as a Tier 2 escalation point, resolving complex technical issues, supporting enterprise systems, and collaborating closely with managed service providers and vendors.
Requirements
- Associate or bachelor’s degree in an information technology related field
- 4-7+ years of progressive IT support experience, including escalation-level troubleshooting
- Experience with mobile device management platforms (e.g., Jamf, Intune)
- Proficiency with Microsoft 365 administration and troubleshooting
- Anti-virus and anti-malware tools
- Remote Desktop Protocol for server access
- Strong problem solving and communication skills
Benefits
- 403(b) plan with 5% company contribution and 50% match of the first 7%
- 232 hours (29 DAYS!) of PTO offered (prorated for the first year)
- 6 paid holidays for full-time employees
- PTO Buybacks
- Annual bonuses
- Auto insurance coverage under organization’s plan
