IT Support Specialist II
Ware MalcombPhoenix, Arizona, United States
Posted May 18, 2026
Full Time
About the Company
Ware Malcomb, established in 1972, is a full-service design firm offering architecture, interior design, civil engineering, branding, and sustainability services to global clients. Specializing in commercial office, corporate, industrial, healthcare, retail, and public/institutional projects, the company is recognized for its expertise in LEED and WELL Building Standards. With offices in multiple countries, Ware Malcomb is an Inc. 5000 fastest-growing private company and a leader in top design and interior design rankings.
Job Description
The IT Support Specialist II is responsible for supporting end users in local and regional offices, troubleshooting and escalating IT issues, and providing excellent customer service.
Requirements
- Knowledge of infrastructure and cybersecurity fundamentals
- Ability to safely lift or carry equipment weighing up to 25 lbs. and reach for overhead items
- Bachelor’s degree or equivalent combination of technical training/work experience
- Minimum of three (3) years of support experience with Windows 10/11, Active Directory, Office 365, MS Office, PC imaging, software updates, AutoCAD, Civil 3D, Revit; Sketchup, Adobe Suite, SharePoint, Network connectivity, VPN issues, remote work, Zoom, VoIP, mobile devices, Troubleshooting hardware, software, network, printing and telecom issues
- Analytical, critical and deductive reasoning required to troubleshoot user issues
- Effective communication of technical information to a less technical audience
- Clear, concise, professional and thorough oral and written communication skills
- Ability to multi-task, follow processes and procedures and take direction positively
- Ability to speak, understand and write in English
