IT Support Specialist II
ISG TechnologyWichita, Kansas, United States
Posted May 13, 2026
Full Time
About the Company
ISG Technology is a full‑service IT solutions provider that delivers managed IT services, consulting, and cybersecurity solutions to help businesses grow. The company specializes in designing, implementing, and managing IT infrastructure while freeing clients from day‑to‑day maintenance and security concerns.
Job Description
We're seeking an IT Support Specialist II to join our team at ISG Technology. As the first line of troubleshooting, you'll ensure timely issue notification, analysis, and resolution for our clients, providing exceptional customer experience. If you're a self-starter with strong technical and organizational skills, a passion for customer service, and a commitment to our core values, we'd love to hear from you.
Requirements
- Multi-task various user issues effectively and efficiently
- Troubleshoot, analyze, and investigate to resolve recurring issues and complex problems
- Manage and prioritize complex, changing workloads in a challenging technical environment
- Respond to and troubleshoot unique customer issues
- Manage tickets based on priority and SLA
- Acquire and maintain certain technical certifications as assigned and required by ISG
- Deal with end users / management during times of pressure
Benefits
- Competitive salary
- Opportunities for professional growth and development
- Recognition and rewards for outstanding performance