IT Support Specialist I
ISG TechnologyOverland Park, Kansas, United States
Posted May 13, 2026
Full Time
About the Company
ISG Technology is a values-based company that provides IT services to drive business growth for our clients.
Job Description
At ISG Technology, we're looking for an IT Support Specialist I to troubleshoot issues within client environments, providing exceptional customer service and exceeding our competitors. The role requires a comfort level of communicating professionally across different levels of internal and client organizations.
Requirements
- Multi-task various user issues effectively and efficiently, while documenting troubleshooting and triage steps
- Troubleshoot, analyze, and investigate to resolve recurring issues and complex problems
- Manage and prioritize complex, changing workloads in a challenging technical environment
- Respond to and troubleshoot unique customer issues
- Manage tickets based on priority and SLA
- Acquire and maintain certain technical certifications as assigned and required by ISG
Benefits
- Paid Time Off
- 401k Matching
- Retirement Plan
- Life Insurance
- Disability Insurance