Customer Success Manager (Toronto)

Join us on our mission to scale intelligence and serve humanity. We're seeking an experienced Customer Success Manager to join our dynamic team and guide Enterprise customers through complex implementations of Cohere's solutions.

Requirements

• 6+ years of experience in customer-facing roles, especially with C-level technical audiences in complex global organizations.
• Must be Fluent in French
• Proven experience leading complex implementations of Generative AI or traditional ML solutions, with a focus on measurable business outcomes.
• Exceptional presentation and communication skills, particularly when engaging with executives and leaders.
• Strong problem-solving abilities and adeptness at managing multiple projects with effective prioritization.

Benefits

• Weekly lunch stipend, in-office lunches & snacks
• Full health and dental benefits, including a separate budget to take care of your mental health
• 100% Parental Leave top-up for up to 6 months
• Personal enrichment benefits towards arts and culture, fitness and well-being, quality time, and workspace improvement
• Remote-flexible, offices in Toronto, New York, San Francisco, London and Paris, as well as a co-working stipend
• 6 weeks of vacation (30 working days!)