Customer Success Manager (Montreal - French Speaking)
CohereMontreal, Quebec, Canada
Posted November 24, 2025
Full Time
About the Company
Cohere is a team of researchers, engineers, designers, and more, who are passionate about their craft. We believe that a diverse range of perspectives is a requirement for building great products.
Job Description
Cohere is seeking a Customer Success Manager to lead our most strategic commercial accounts in the Montreal private sector landscape. The ideal candidate will have expertise in AI adoption and implementation, customer success, and account management.
Requirements
- 8+ years of experience in customer success, account management, strategic consulting, or technology delivery roles within enterprise contexts
- At least 3-5 years working directly with large enterprises in a technology, digital transformation, or consulting capacity
- Proven track record of managing complex, strategic accounts with multiple stakeholders, long sales cycles, and multi-year implementation timelines
- Experience leading AI/ML, cloud, or enterprise software implementations in secure or highly regulated environments
- Deep understanding of how organizations evaluate, procure, implement, and govern technology solutions
- Ability to speak both English and French Canadian
- Customer success & account management excellence
- Private sector acumen
Benefits
- Weekly lunch stipend
- In-office lunches & snacks
- Full health and dental benefits
- Mental health budget
- 100% Parental Leave top-up for up to 6 months
- Personal enrichment benefits
- Remote-flexible work arrangement
- Co-working stipend