Customer Success Manager, Public Sector & Defense

Cohere is seeking a Customer Success Manager to lead strategic government accounts in Canada. The ideal candidate will have deep expertise in the Canadian public sector and defense landscape, as well as experience working with complex, secure environments.

Requirements

• 8+ years of experience in customer success, account management, strategic consulting, or technology delivery roles within enterprise or government contexts
• At least 3-5 years working directly with Canadian government, defense, or healthcare organizations in a technology, digital transformation, or consulting capacity
• Proven track record of managing complex, strategic accounts with multiple stakeholders, long sales cycles, and multi-year implementation timelines
• Active Top Secret security clearance (mandatory)
• Demonstrated success driving customer adoption, expansion, and retention in complex enterprise or government accounts
• Experience developing and executing customer success strategies, QBRs, and executive engagement programs
• Track record of identifying and closing expansion opportunities within existing accounts

Benefits

• An open and inclusive culture and work environment
• Work closely with a team on the cutting edge of AI research
• Weekly lunch stipend, in-office lunches & snacks
• Full health and dental benefits
• 100% Parental Leave top-up for up to 6 months
• Personal enrichment benefits towards arts and culture, fitness and well-being, quality time, and workspace improvement
• Remote-flexible, offices in Toronto, New York, San Francisco, London and Paris, as well as a co-working stipend
• 6 weeks of vacation (30 working days!)