As a Field Technician, you will perform first and second line maintenance on Coinstar kiosks within an assigned territory, using a company vehicle. You will plan and schedule your days, making adjustments to rapidly changing priorities.
Requirements
- Perform scheduled preventative maintenance including cleaning (inside & out), wiping down the kiosks, removing debris, changing paper, etc.
- Electromechanical trouble-shooting, calibration, repair and maintenance.
- Test all components of the kiosk including connectivity, software and electromechanical functionality to ensure all components of the kiosk are properly functioning.
- Perform repairs including replacing worn parts using small tools and diagnostic utility.
- Perform remote diagnostics and assist Service Representative and Transportation Service Representative with repairs remotely.
- Assess and schedule advanced technical problems into your own planning.
- Manage and prioritize field change orders to ensure completion deadlines are achieved.
- Effectively prioritize, route and plan day based on stats, service calls, field change orders, geography and other tasks assigned by your manager.
- On a daily basis monitor market metrics and construct/adjust weekly plan to ensure balanced delivery of metrics and expectations/commitments are met.
- Receive and prioritize kiosk pages to effectively manage work into timely and efficient route plan.
- Consistently plan/schedule and prioritize installation/de-installation activities into weekly planning to ensure deadlines are met.
- Receive, prioritize and schedule CSC service calls into daily planning and log completion.
- Receive, prioritize and schedule Loss Prevention dispatches/investigations and report findings.
- Manage parts orders and inventory.
- Managed controlled parts by keeping asset logger up-to-date and ensure timely installation.
- Properly manage and secure all assigned kiosks and company assets such as car, voucher paper, phone, laptop, parts, tools, phone, etc.
- Promote and maintain good customer relations through high standards of personal appearance, ethical behavior, maturity and good judgment.
- Demonstrate good judgment in time management, route planning, efficiency and expense control.
- Timely completion of administrative duties such as logging service calls, completion of expense reports and time sheets.
- Interface effectively with various teammates throughout the company to resolve customer problems and situations.
Benefits
- Health & Wellness Coverage
- Retirement Savings
- Paid Time-Off (PTO)
- Paid parental and adoption leave
- Corporate Matched Giving plan
- Employee Assistance Program
