Customer Experience Analyst

Customer Experience Analyst position at PeepalCo in Bangalore, India. The role requires troubleshooting customer queries, market research, and growth of the company. The ideal candidate should have 1-2 years of experience in customer satisfaction, strong communication skills, and a positive attitude.

Requirements

• 1-2 years of experience working in a customer satisfaction role
• Prior experience in voice and non-voice process and understanding of basic etiquettes for customer happiness
• Willing to work in rotational shifts
• Self-starter, positive attitude, ability to continuously develop and adapt to a growing team
• Adhere to standardized processes, compliance without compromising customer experience

Benefits

• Up to 8 months of Maternity leave and 1 month of Paternity leave
• Gender Reassignment Surgery: Be the best version of you! We’ll support you and reimburse your medical bill