Team Member-Customer Experience-HO & SUPPORT-Customer 360

Design, implement, and manage metrics, analytics, and feedback systems to track and assess customer experience across various touchpoints within the bank. Lead teams to analyze data, identify concerns, and collaborate with cross-functional teams to enhance customer experience.

Requirements

• Bachelor’s degree in Business, Marketing, Data Analytics, or a related field (Master’s preferred)
• 7+ years of experience in customer experience, data analytics, or a related field, with at least 3 years in a leadership role
• Expertise in customer experience measurement frameworks (NPS, CES, etc.)
• Strong analytical and problem-solving skills, with the ability to interpret complex data and translate it into actionable insights using Powerpoint
• Proven track record of leading cross-functional initiatives that drive customer satisfaction and business results
• Experience with CX tools and platforms (e.g., Qualtrics, etc.)
• Excellent communication and presentation skills
• Ability to work in a fast-paced, dynamic environment and manage multiple projects simultaneously