Customer Service Consultant (Dallas/Houston, TX)
Cold JetHouston, Texas, United States • Fort Worth, Texas, United States • Dallas, Texas, United States
Posted January 23, 2026
Full Time
About the Company
Cold Jet is the global leader in dry ice technology, and we are growing rapidly to maintain our dominant market position.
Job Description
Cold Jet is the global leader in dry ice technology, and we are seeking a Customer Service Consultant to provide expert on-site installation, comprehensive training, and troubleshooting & repair support for our advanced dry ice solution systems. The successful candidate will have a unique blend of customer service excellence and hands-on technical proficiency, with a focus on resolving immediate customer needs and proactively building robust customer relationships.
Requirements
- Technical expertise in mechanical and electrical systems
- Proven track record of providing exceptional customer service
- Ability to diagnose and troubleshoot issues using multi-meters and other diagnostic equipment
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Proficient in MS Office Suite and CRM applications
Benefits
- Competitive salary and benefits package
- Opportunities for career growth and advancement
- Generous paid time off and holidays
- 401k matching program
