Customer Care Coordinator
Coleman World GroupLouisville, Kentucky, United States
Posted February 27, 2025
Full Time
About the Company
Coleman World Group is a full service moving and storage company that has been committed to making moving easier for families since 1914. Over that time, our company has undergone many changes that have forged our organization into a strong and dependable force in the moving and storage industry with over 55 company owned service across the United States. For information about Coleman World Group, feel free to give us a call today at 800-239-7700 and one of our knowledgeable associates will be happy to assist you with your relocation needs. You can also find more details about our company or request a free moving qoute at our website ColemanWG.com.
Job Description
The Customer Care Coordinator will book and coordinate shipments, act as liaison to customer, provide support and communication, collect and relay shipment information, and provide problem resolution.
Requirements
- Monitor email for new shipment offerings
- Collect pre-move surveys, weights, and preapprovals
- Track shipments' estimated time of arrival and delivery information
- Secure customer payment
- Communicate with customers and claims to rectify any damages
- Handle stressful situations and conversations
Benefits
- 40 hours of VACATION PAY after 1-year employment
- Array of voluntary health benefits
- 6 paid holidays after 90 days
- Referral Bonus Programs