Customer Support Representative
CollaberaUrbandale, Iowa, United States
Posted February 8, 2016
Full Time
About the Company
Collabera is a digital talent solutions provider dedicated to developing individuals, building elite teams, and cultivating a culture of unity and care to positively impact businesses and communities globally.
Job Description
Collabera is seeking a Customer Support Representative to provide information and solutions to customers, dealers, and company personnel on product-related inquiries. The ideal candidate will have a customer service background, strong troubleshooting computer skills, and flexibility to work off-shift hours, weekends, and holidays.
Requirements
- Provides information/solutions as frontline support to channel partners/customers/Company personnel on product related inquiries on moderately complex policies issues and concerns
- Provides responses and/or solutions to customer dealers and/or Company personnel inquiries concerning problems and concerns of a moderately complex level
- Effectively documents customer dealer and/or company personnel interactions and issues relating to area of responsibility
- Distributes additional product/service/policy information to customer’s dealers and personnel
- Develops common solutions to problems with team members to maintain required service levels
- Maintains the accuracy and availability of customer related information on-line
- Assists in the promotion products/services/programs through special program offerings special mailings and pro-active user contact
- Negotiates with customer’s dealers and company personnel to provide the proper policy execution and adequate resolution
- A qualified individual will assist customers and dealers (phone & email) in the creation of new customer and dealer accounts, modify/merge existing accounts, and also provide alpha numeric codes that will activate/transfer/warrant GPS enabled farming devices
- Extreme flexibility is needed due to the schedule requirements of supporting a 24/7, 362 days a year support center
- Off shift hours, weekends and holidays are a likely possibility
- Training will be on 1st shift and last roughly two weeks
Benefits
- Paid vacations
- Holidays
- Personal days
- Medical insurance
- Dental insurance
- Vision insurance
- 401K retirement savings plan
- Life Insurance
- Disability Insurance