Fraud Manager

Collinson is a global leader in shaping and influencing customer behaviours to drive revenue and value for clients. The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering products and services across four core capabilities: Loyalty, Airport Experience, Insurance and Assistance.

Requirements

• Proven experience in fraud operations
• Strong people leadership and performance management experience
• Strong analytical, problem-solving and decision-making skills
• Strong attention to detail and accuracy in data entry and reporting
• Proficiency in Salesforce and related CRM tools
• Ability to work with sensitive information and maintain confidentiality
• Strong collaboration and stakeholder communication skills
• Previous experience in customer support or operations (preferred)
• Familiarity with fraud processes and financial adjustments (advantageous)
• Competent in MS Excel and reporting tools.

Benefits

• Equal opportunities employer
• Flexible work environment
• Opportunities for professional growth and development