The Retail Supervisor is an integral part of our store leadership team, assisting in delivering exceptional brand and customer experiences, driving store sales, and fostering a welcoming retail environment. The role involves overseeing daily store operations, leading sales floor operations, and providing clear direction to the team. When the Store Manager or Assistant Store Manager is unavailable, the Retail Supervisor assumes leadership responsibilities, ensuring smooth store operations and motivating the team.
Requirements
- Provide knowledgeable, friendly service in person, over the phone, or through digital channels, following prAna's service standards.
- Lead sales floor operations, directing team members to best serve guests and maximize sales.
- Deliver clear, direct, and timely coaching feedback while communicating observations to the Store Manager.
- Set a motivating tone by leading through example with a customer-obsessed mindset.
- Take ownership of key store responsibilities, focusing on merchandising, training, operations, and marketing execution.
- Handle customer and staff concerns professionally, ensuring a respectful resolution.
- Proactively address operational challenges, making informed decisions while following prAna guidelines.
- Execute store opening and closing duties, including cash handling, alarm settings, and paperwork completion.
- Follow all safety and security guidelines while on shift.
- Welcome prAna guests warmly and provide an engaging, educational shopping experience.
- Assist guests in finding merchandise and make thoughtful recommendations to maximize store sales.
- Handle special orders, exchanges, returns, and in-store purchases from prAna.com.
- Accurately and efficiently process sales transactions using the prAna POS system.
- Develop expertise in prAna's product line through training and enthusiastically educate customers about our apparel and accessories.
- Support inventory cycle counts, order processing, and stockroom organization.
- Help maintain a clean and organized store by assisting with regular tasks such as cleaning windows and bathrooms, sweeping floors, and dusting surfaces.
- Follow inventory control and loss prevention policies.
- Assist with merchandising, floor resets, and visual directives to enhance the customer experience.
- Follow safety and security protocols at all times.
- Share ideas and input for store and region-specific events that amplify prAna's voice in the outdoor world.
Benefits
- Life/Work balance – We prioritize flexibility in work schedules because we believe that balance is essential.
- Generous product discounts on prAna and Columbia Sportswear brands: Columbia, Mountain Hardwear, and SOREL.
- Store credit for purchasing product.
- Medical, dental, and vision coverage available.
- Participation in 401(K) program.
- Eligibility to participate in the prAna Retail Quarterly Bonus Plan.
