Xfinity Retail Sales Consultant

Responsible for assisting and consulting with customers on our products and services by utilizing knowledge, skills and technology to achieve a world class sales and service experience.

Requirements

• Passionately represents products and services by sharing and demonstrating product and sales know-how with customers
• Provides product demonstrations to educate customers on full product capabilities to maximize their experience
• Takes a customer-first approach with all customer interactions
• Achieves sales and customer experience goals and objectives
• Provides comprehensive customer onboarding activities and ensures customers fully understand how to use and manage all company products/services and gains their consent
• Partners with customer care to resolve customer issues, as appropriate
• Consistently demonstrates sales excellence and professionalism with integrity and a warm and friendly demeanor to customers and teammates
• Complies with all company and retail operational policies and procedures
• Knows and understands sales compensation plan and its key elements
• Must be able to work a flexible schedule that includes evenings, weekends, holidays, variable schedule(s) and overtime as needed
• Must be able to carry and lift up to 25 pound boxes, stand and move about the store constantly
• Regular, consistent and punctual attendance
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences
• Win as a team - make big things happen by working together and being open to new ideas
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
• Drive results and growth
• Support a culture of inclusion in how you work and lead
• Do what's right for each other, our customers, investors and our communities

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance