Customer Experience Specialist - Malta

We're looking for a friendly, people-focused individual to join our team as a Customer Experience Specialist. The role involves providing professional solutions to players via live chat, email, and calls, and supporting newer agents with tricky questions.

Requirements

• Minimum 12 months of experience in Online Customer Support
• Detective mindset with high attention to detail
• Collaborative contributor with strong problem-solving skills
• Fluent in English (Dutch, Swedish, Norwegian, Finnish, Danish, or Polish is a plus)
• Comfortable working shifts and multitasking
• Interest in using AI tools to boost efficiency

Benefits

• Competitive salary + bonus scheme
• Hybrid working model with flexibility between home and office
• One-time bonus for home workspace setup
• Work remotely for up to 40 days per year
• Private health insurance and flexible wellbeing allowance
• Complimentary breakfast and lunch on select days
• Fun quarterly team events and social gatherings