Polish Speaking Customer Experience Agent - Hybrid (Malta)

Join our team as a Polish Speaking Customer Experience Agent and take the Customer Experience beyond just customer service. As a hybrid employee, you'll work from home and the office, supporting customers via calls, live chat, and email, and handling complex issues from start to resolution.

Requirements

• Speak and write fluently in Polish and English
• Enjoy multitasking and have strong problem-solving skills
• Be comfortable working shifts (including some nights)
• Have an interest in using AI tools to boost efficiency
• Have previous customer service experience (that’s a bonus!)
• Be willing to take on relevant ad hoc tasks as needed

Benefits

• Competitive salary + bonus scheme
• Hybrid working model with flexibility between home and office
• One-time bonus to help you set up your home workspace
• Work remotely for up to 40 days per year from anywhere in the world
• Private health insurance
• Flexible wellbeing allowance for initiatives that support your wellbeing
• Complimentary breakfast and lunch on select days
• Fun quarterly team events and social gatherings