Senior Customer Experience Specialist - Malta
ComeOn GroupMalta
Posted January 12, 2026
Full Time
About the Company
ComeOn Group is a global iGaming business with a diverse team and a commitment to creating safe, innovative, and fun experiences for players.
Job Description
ComeOn is looking for a Senior Customer Experience Specialist to join their team. The role involves leading a high-energy team, ensuring departmental KPIs are met, and maintaining a people-focused culture.
Requirements
- Minimum 2 years of experience in Online Customer Support in iGaming or related sectors
- Emotional intelligence and a leadership mindset
- Data-driven and understand how individual performance impacts the wider business
- Advanced knowledge of iGaming regulations (MGA, SGA, DGA, GGA, AGCO or KSA)
- Fluent in English, with additional languages (Dutch, Swedish, Norwegian, Finnish, Danish, or Polish) seen as a plus
- Multitasking and problem-solving skills
- Comfortable working shifts (including night shifts)
- Interest in using AI tools to boost efficiency
Benefits
- Competitive salary + bonus scheme
- Hybrid working model with flexibility between home and office
- One-time bonus to help set up home workspace
- Work remotely for up to 40 days per year from anywhere in the world
- Private health insurance and flexible wellbeing allowance
- Complimentary breakfast and lunch on select days
- Fun quarterly team events and social gatherings
