Senior Operations Specialist - Malta

We're looking for a Senior Operations Specialist to join our team. As a key member of our CX department, you'll focus on ensuring our tools and workflows are running smoothly, and our agents have the best possible experience. You'll be proactive, data-driven, and have a strong interest in using AI tools to boost efficiency.

Requirements

• Minimum 3 years of experience in Online Customer Support in iGaming or related sectors
• Exceptional emotional intelligence and leadership potential
• Data-driven and understand how individual performance impacts the wider business
• Advanced knowledge of iGaming regulations (MGA, SGA, DGA, GGA, AGCO or KSA) and technical CRM systems
• Fluent in English (Dutch, Swedish, Norwegian, Finnish, Danish, or Polish is a plus)
• Ability to multitask and have strong problem-solving skills
• Comfortable working shifts (with a possibility of night shifts)

Benefits

• Competitive salary + bonus scheme
• Hybrid working model with flexibility between home and office
• One-time bonus to help you set up your home workspace
• Work remotely for up to 40 days per year from anywhere in the world
• Private health insurance and a flexible wellbeing allowance
• Complimentary breakfast and lunch on select days
• Fun quarterly team events and social gatherings