We're looking for a Senior Operations Specialist to join our team. As a key member of our CX department, you'll focus on ensuring our tools and workflows are running smoothly, and our agents have the best possible experience. You'll be proactive, data-driven, and have a strong interest in using AI tools to boost efficiency.
Requirements
- Minimum 3 years of experience in Online Customer Support in iGaming or related sectors
- Exceptional emotional intelligence and leadership potential
- Data-driven and understand how individual performance impacts the wider business
- Advanced knowledge of iGaming regulations (MGA, SGA, DGA, GGA, AGCO or KSA) and technical CRM systems
- Fluent in English (Dutch, Swedish, Norwegian, Finnish, Danish, or Polish is a plus)
- Ability to multitask and have strong problem-solving skills
- Comfortable working shifts (with a possibility of night shifts)
Benefits
- Competitive salary + bonus scheme
- Hybrid working model with flexibility between home and office
- One-time bonus to help you set up your home workspace
- Work remotely for up to 40 days per year from anywhere in the world
- Private health insurance and a flexible wellbeing allowance
- Complimentary breakfast and lunch on select days
- Fun quarterly team events and social gatherings