Product Support Technician

We are developing a non-invasive neuromonitoring technology that will result in a new era of clinical brain monitoring. As a Product Support Technician, you will help assemble, maintain, and troubleshoot prototype systems across electronic, software, and mechanical domains.

Requirements

• 2+ years of experience as an engineering technician, product support technician, manufacturing technician, or similar hands-on role.
• Strong proficiency with lab tools (oscilloscope, DMM, PSU, etc.) and general test/measurement practices.
• Solid soldering skills, including board rework and wiring/cable assembly.
• Ability to follow and help improve technical documentation, including work instructions and test procedures.
• Hands-on aptitude with mechanical assembly, hand tools, and troubleshooting.
• Strong organisation, documentation, and communication skills.
• Familiarity with optics, optical alignment, or optical instrumentation (a plus but not required).
• Experience supporting prototype hardware or small-batch builds.
• Familiarity with electronics fundamentals and basic embedded/software concepts.
• Experience in medical devices, regulated industries, or ISO 13485 environments.
• Experience using Jira, Confluence, or other documentation systems.

Benefits

• Company equity plan
• Salary-sacrifice pension scheme
• Private medical, dental and vision insurance
• Group life assurance at 4x annual income
• Comprehensive mental health support
• Unlimited holiday allowance
• Free lunch and dinner
• Fresh fruit and snacks deliveries
• YuLife subscription
• Access to Udemy for upskilling