Technical Support Specialist 1- Cloud Dispatch

Join Command Alkon's Customer Support team as a Technical Support Specialist 1- Cloud Dispatch. We're looking for a seasoned support guru to provide exceptional customer service and help grow with our company.

Requirements

• Adhere to 'Product Training Curriculum' schedules and progressing through allocated courses.
• Provide Level 1 support with assistance from senior team members for various hardware, software, Saas, and mobile solutions.
• Own the customers' problem through resolution while keeping the customer informed timely.
• Proactively anticipate the customers' needs or problem by listening to all details and continually strengthening and improving your customer service skills.
• Work as a team to meet or exceed Command Alkon's Support SLA's.
• Continually make improvements or updates to Command Alkon's customer-facing knowledge base articles.

Benefits

• We take pride in being the leaders in supporting advanced construction material industry solutions.