Technical Support Specialist 1- COMMANDcp

Join Command Alkon’s Customer Support team as a Technical Support Specialist 1 and provide exceptional customer service and support for advanced construction material industry solutions.

Requirements

• -Adhere to "Product Training Curriculum" schedules and progressing through allocated courses.
• -Provide Level 1 support with assistance from senior team members for various hardware, software, Saas, and mobile solutions.
• -Own the customers problem through resolution while keeping the customer informed timely.
• -Proactively anticipate the customers’ needs or problem by listening to all details and continually strengthing and improving your customer service skills.
• -Work as a team to meet or exceed Command Alkon's Support SLA's.
• -Continually make improvements or updates to Command Alkon's customer facing knowledge base articles.