Technical Support Specialist 1- Marcotte Batch

Technical Support Specialist 1 is an entry-level technician within the Support Organization, initially considered a trainee that focuses on a specific product line. Utilizing the

Requirements

• Adhere to 'Product Training Curriculum' schedules and progressing through allocated courses.
• Provide Level 1 support with assistance from senior team members for various hardware, software, Saas, and mobile solutions.
• Own the customers problem through resolution while keeping the customer informed timely.
• Proactively anticipate the customers’ needs or problem by listening to all details and continually strengthing and improving your customer service skills.
• Work as a team to meet or exceed Command Alkon's Support SLA's.
• Continually make improvements or updates to Command Alkon's customer facing knowledge base articles.