Customer Experience Lead

Customer Experience Lead will become a product subject-matter-expert for assigned products, prioritize critical issues, and act as a point-of-contact for internal support questions. The role requires 3+ years of experience as a customer support specialist in a technical product environment, with experience building proactive support programs and collecting customer feedback.

Requirements

• 3+ years of experience as a customer support specialist in a technical product environment
• Experience building proactive support programs and collecting customer feedback
• Professional experience working with Product teams to deliver feedback and support needs
• Demonstrated understanding of technical products and a technical support process
• Experience with e-commerce, marketing technology, and/or SaaS
• Experience using helpdesk software and remote support tools
• Demonstrated understanding of CRM systems
• Excellent communication and problem-solving skills
• Strong team player with ability to manage time, projects, stress, and conflict effectively
• Experience in a remote-first role

Benefits

• Full-time employment