Customer Experience Specialist

We’re seeking a Customer Experience Specialist to serve as the primary customer-facing owner across email and phone support, delivering a white-glove, premium support experience while helping us scale our CX systems thoughtfully.

Requirements

• 3+ years of experience in Customer Experience, Support, or Operations, preferably in fintech or similarly regulated, high-touch environments (banking, airlines, travel)
• Experience handling escalations and exercising sound judgment in customer-facing roles
• Proven ability to grow into subject matter expertise - people trust your answers and decision-making
• Strong written and verbal communication skills, with the ability to explain complex topics clearly
• Ability to operate independently with high ownership and minimal day-to-day direction

Benefits

• Competitive salary
• Stock option plan
• Medical, dental, and vision insurance
• 401(k) plan with 5% company match
• Flexible vacation policy