Bilingual Customer Service Representative
Commerce BankSt. Louis, Missouri, United States
Posted January 1, 2026
36000 - 44200 USD
Full Time
About the Company
At Commerce Bank, we know life’s best moments can come with some financial complexity. Our job is to help people and businesses navigate challenges so they can get back to focusing on what matters most. We do this by getting to know our customers and communities and accepting their goals as our own to deliver the right financial solutions and guidance. It’s what we’ve done for more than 150 years. We’re a regional bank headquartered in Kansas City and St. Louis, delivering a full line of financial services including business and personal banking, checking, savings, loans (including mortgages and student loans), credit and debit cards, plus investment services and wealth management. Connect with us when, where and how you prefer — at one of our locations across the heartland, online, or interact directly with a Commerce banker through our Commerce Bank CONNECT® app. Learn more at www.commercebank.com or contact us at 1-800-453-2265.
Job Description
Provide a high level of customer service and support to external customers via phone, live chat, or email. Utilize product knowledge and administrative requirements to resolve customer inquiries and provide recommendations for alternative products or services. Maintain a high level of customer satisfaction and confidentiality while working in a high-paced environment.
Requirements
- Basic product knowledge
- Ability to explain bank policies, procedures, and regulations
- Ability to assess customer needs and recommend alternative products or services
- Ability to maintain a high level of customer satisfaction
- Ability to work in a high-paced environment and maintain stable performance
- Ability to maintain a high degree of confidentiality
- Intermediate level proficiency with Microsoft Word, Excel, and Outlook
Benefits
- Medical, Dental, Vision, Health Savings, Flexible Spending Accounts, 401(k), life insurance, paid vacation, and paid personal time
