Bilingual Consumer Contact Professional I
Fifth Third BankGrand Rapids, Michigan, United States
Posted May 15, 2026
Full Time
About the Company
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions.
Job Description
Handles customer calls in a professional, courteous manner, providing accurate information and resolving customer inquiries in English and Spanish. Educates customers about Bank products and services, and up sells and cross-sells other products based on customer needs. Resolves customer issues and improves customer satisfaction.
Requirements
- High school education or equivalent
- Must be able to perform data entry and basic computer skills
- Excellent customer service skills and the ability to articulate and explain information clearly
- Previous customer service or call center experience preferred
- Excellent telephone communication skills are essential
- Must be able, and willing to learn about Bank products and services
- Good problem solving skills
- Must be fluent in English and Spanish languages
Benefits
- Comprehensive benefits
- Differentiated compensation offerings
- Physical, financial, emotional, and social well-being benefits for employees and their families
