Digital Fraud Inwards Inbound

The Fraud and Scams team is dedicated to safeguarding our customers by preventing fraudulent and scam-related activities and providing support to those customers affected. This is a phone based customer service role supporting customers who are victims of Digital Fraud, handling inbound and outbound calls related to potential scam or fraud activity and providing exceptional service to create peace of mind for customers during fraud/scam call enquiries.

Requirements

• Strong problem-solving and decision-making capability
• High level of personal integrity and commitment to confidentiality and privacy principles
• Preferred experience in the Financial Services Industry, focusing on Online and Mobile roles
• Demonstrated excellence in customer service, including personal, written, and verbal skills
• Ability to resolve basic customer complaints

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance