Registration Clerk I

This position is responsible for assuring the patient demographic information is accurate and complete, and provides exceptional customer service in a timely and efficient manner. The quality of the data entry determines the accurate processing of patient accounts.

Requirements

• Provides exceptional customer service in a timely and efficient manner
• Oversees the waiting area, coordinates patient flow, and reports issues to Practice Management
• Obtains required patient consents, updated demographic information, and other necessary documentation
• Verifies insurance coverage, identifies co-pays or out-of-pocket costs, and collects necessary information to prevent claim denials
• Collects and processes patient payments, ensuring accurate posting and reconciliation
• Discusses financial assistance options and ensures applications are complete and processed
• Connects patients with clinic resources such as translation, benefits, or engagement services
• Follows clinic opening and closing procedures, including securing the building when appropriate
• Successfully complete Registration Clerk I competency checklist within 6 months of hire
• Complete Management of Aggressive Behavior (MOAB) De-escalation training within 6 months of hire
• Basic Life Support (BLS) through American Heart Association (AHA) required within 90 days of hire