Clinical Call Specialist
Community Health ServicesTexas, United States
Posted March 12, 2026
Full Time
About the Company
Community Health Services (CHS) operates a network of nine Federally Qualified Health Centers across six northwest Ohio counties, delivering comprehensive medical, dental, and behavioral health care to families and individuals. Accredited by the Joint Commission as a Primary Care Medical Home, CHS is recognized for patient-centered, coordinated care that spans family practice, pediatrics, internal medicine, OB/GYN, dentistry, and substance-abuse counseling. The organization serves rural and underserved communities by offering Medicaid, Medicare, private insurance, and a sliding fee schedule based on income and family size, ensuring that cost never bars access to care. CHS partners with local hospitals and public health agencies to innovate and expand high-quality services, positioning it as a regional leader in primary-care excellence.
Job Description
Provides indirect patient care by answering inbound clinical calls and providing guidance to patients on laboratory results, medication refills, and education. Collaborates with clinical and non-clinical staff to promote the health and well-being of patients.
Requirements
- One year call center experience or two years customer service experience using multiple telephone lines
- Two year’s experiencing keyboarding/typing and navigating multiple computer applications in a Windows environment including data input
- Accredited from a Medical Assistant Program with preferably 2-3 years of experience in a clinic setting
- Excellent verbal and written English communication skills
- Excellent organizational skills, attention to detail and ability to switch tasks frequently
- Medical terminology
- Problem solving skills and the ability to make decisions independently
- Flexibility in working schedules that would accommodate Carevide extended hours
Benefits
- Dental insurance
- Health insurance
- Paid time off
