Call Center Specialist

Call Center Specialist serves as the first point of contact for individuals seeking services with Ramey-Estep/Re-group, answering and routing inbound calls, providing information on services and community resources.

Requirements

• 1 year of experience in a call center, healthcare, human services, or similar customer service environment
• High School Diploma or GED
• Associate's Degree/Certificate in Office Administration, Medical Office, or similar field
• Knowledge of behavioral health/primary care terminology, services, healthcare access, and systems of care
• Knowledge of HIPAA and trauma-informed care principles
• Excellent interpersonal communication and active listening skills
• Strong problem-solving and critical-thinking abilities
• Ability to follow protocols, workflows, and documentation requirements
• Commitment to maintaining patient confidentiality and adhering to ethical standards

Benefits

• 401(k) program with immediate vesting with dollar-for-dollar matching up to 6%
• Paid leave
• Health/dental/vision
• Generous Paid Time Off