Customer Success Manager

Compa is a venture-backed SaaS startup revolutionizing the future of compensation. We are seeking a Customer Success Manager to partner with our largest enterprise customers to increase adoption, usage, and long-term value from our AI Agents products.

Requirements

• 4 years in Customer Success Management, Account Management, Onboarding or Solutions Consulting
• Familiarity with AI products, including agents and LLMs, and how they are applied in real-world use cases.
• Experience designing customer programs, playbooks, or onboarding processes from the ground up.
• Comfort working directly with customers and prospects in both technical and advisory capacities.
• Strong communication skills and comfort advising customers on complex and technical topics.
• Ability to work independently, and proactively drive outcomes with limited oversight.
• Meticulous attention to detail, organization, and analytical skills; proficient with tools like Excel or Google Sheets.
• Strong drive to learn and grow by working hard, seeking feedback, and collaborating effectively with teammates.
• Must have strong curiosity, be empathetic, and show diplomacy.

Benefits

• Health insurance
• Paid time off
• Retirement plan
• Stock options
• Professional development opportunities