Retail Shift Lead

The Shift Lead is responsible for the effective day-to-day running of the store on shift, leading colleagues to deliver strong operational performance, high standards and a positive member experience.

Requirements

• Sound knowledge of day-to-day retail operations and the ability to maintain high store standards during trading and non-trading hours.
• An understanding of key commercial KPIs, with the ability to support delivery of performance targets on shift.
• Demonstrated ability to lead and motivate colleagues in a fast-paced retail environment.
• Clear and confident communicator, able to coach colleagues and provide constructive feedback in the moment.
• Good commercial awareness, with the ability to identify issues and improvement opportunities and escalate appropriately.
• Strong member focus, committed to delivering a positive and consistent member experience.
• Well organised and adaptable, able to prioritise effectively and respond to changing operational demands.
• Previous experience in a supervisory or team leader role within a retail environment.
• Experience of opening and closing a store and overseeing daily operational activities.
• Experience of handling cash, processing refunds and working in line with company policies and procedures.
• Food Safety Level 1 qualification, or willingness to obtain as part of the role.

Benefits

• Free membership to Company Shop for you and 10 x nominees
• Annual Flu Injections
• High street & leisure vouchers
• On-site Parking
• Free Tea & Coffee
• Free Fruit Friday
• Employee Assistance Programme – Grocery Aid
• Eligible for Costco membership
• Cycle 2 Work
• UK Fuel card discounts
• Contributory pension scheme with death in service benefit