Bilingual Customer Support Specialist

Bilingual Customer Support Specialist to provide technical support to external users via email, chat, phone, and Zoom, resolving complex issues related to CompanyCam's app and integrations.

Requirements

• 1-2 years of experience in a customer-facing support role
• Full fluency in both English and Spanish, including speaking, writing, reading, and translation with a focus on SaaS and business terminology
• Experience with help desk platforms such as Help Scout, Intercom, or Zendesk
• Strong troubleshooting skills and a methodical approach to diagnosing and solving technical problems
• Clear written and verbal communication skills with a customer-first mindset
• Experience writing technical help articles or translating business and marketing content into Spanish
• Familiarity with tools like Jira, Notion, Guru, BugSnag, or Datadog
• A continuous growth-mindset, with a focus on learning, embracing challenges, and continuously improving
• A knack for creativity and innovation, bringing fresh ideas to the table and solving complex problems

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Tuition Reimbursement
• Relocation Assistance