Customer Onboarding Manager, Beam

We're seeking a Customer Onboarding Manager to support onboarding, customer enablement, and support operations that drive strong customer experiences and long-term retention. In this role, you'll help ensure customers feel supported, confident, and successful from their first interaction through ongoing usage.

Requirements

• Serve as a primary point of contact for customer support
• Proactively engage new customers to drive onboarding momentum and ensure successful implementation
• Schedule and coordinate onboarding sessions in partnership with Technical Account Managers
• Deliver product trainings and walkthroughs to help customers confidently use platform features
• Triage customer issues and escalate more technical questions to appropriate internal teams
• Maintain accurate records of customer interactions, issues, and resolutions within CRM and support systems
• Identify patterns in customer questions and feedback, surfacing insights to improve product, processes, and customer experience
• Support the creation and maintenance of onboarding materials, help documentation, and internal resources
• Leverage AI tools to improve response quality, summarize interactions, and increase workflow efficiency
• Collaborate cross-functionally with Customer Success, Support, and Product teams to ensure a seamless customer experience
• Contribute to process improvements that enhance onboarding efficiency, support quality, and customer satisfaction

Benefits

• Meaningful equity
• Other benefits