Manager, Customer Success Mid-Market

CompanyCam is seeking a Sr. Manager, Mid-Market Customer Success to lead a team responsible for delivering exceptional onboarding, adoption, retention, and expansion outcomes for mid-market customers.

Requirements

• 3–5 years of experience in Customer Success, Account Management, Onboarding, or related customer-facing roles
• 1–2 years of leadership or people management experience, preferably within SaaS or a high-growth technology environment
• Experience managing customer retention, adoption, onboarding, or expansion initiatives
• Strong operational mindset with experience using KPIs and customer metrics to drive decisions and improve outcomes
• Excellent communication and relationship-building skills with customers, executives, and cross-functional stakeholders
• Ability to balance strategic thinking with hands-on execution in a fast-paced environment
• Strong problem-solving skills, customer advocacy, and a proactive approach to improving processes
• Comfortable navigating ambiguity while driving accountability and clarity across teams
• Experience supporting mid-market or commercial customer segments preferred
• Construction, field services, or related industry experience is a plus
• Strong operational mindset with experience managing KPIs, processes, and customer performance metrics
• Experience partnering cross-functionally with Sales, Product, and leadership teams

Benefits

• meaningful equity
• 401k Matching
• Retirement Plan