Manager, Customer Success

We are looking for a Customer Success Leader to manage our team of SMB Customer Success Managers. This role is critical for ensuring our thousands of facilities recognize the value of the Medely platform.

Requirements

• A minimum of 3+ years of people management experience in Customer Success or Account Management, ideally within a high-volume or SMB environment
• Proven experience owning or influencing retention, churn, or expansion metrics
• Strong ability to coach and develop team members in both customer engagement and commercial skills
• Comfortable operating in a data-driven environment, using insights to inform strategy and decision-making
• Adept at establishing and maintaining trusting relationships with direct reports, lateral colleagues, and stakeholders
• Collaborative leader who supports their team while holding a high bar for performance and accountability
• Share our mindset that problems are opportunities for teachable moments.
• Strong technical skills, including Salesforce.com, Slack, Gong, Tableau, various AI tools, and Google Suite

Benefits

• Competitive Compensation: Based on experience and performance
• Long-term Incentives: 401k
• Healthcare Benefits: Full suite of benefits including medical, dental, and vision insurance
• Flexibility: We believe that work/life balance is important, so we offer flexible and unlimited PTO
• Paid parental leave
• Purpose: Join a growing mission-oriented startup that is modernizing the healthcare industry nationally!
• Ownership: Drive meaningful business impact on a team you’ll help build and define!
• Remote: Work in a digital environment with all the tools to achieve your work as though you were in the office!