Manager, Customer Success

Biller Genie is looking for a driven and empathetic Manager, Customer Success to lead the Customer Success team and own the full post-sale customer lifecycle. The Manager will champion for existing subscribers, ensuring they get maximum value from Biller Genie and building long-term relationships.

Requirements

• 4+ years of experience in Customer Success, Account Management, or a related field, with at least 1–2 years in a people management role
• Proven track record of hitting retention and expansion targets in a SaaS environment
• Strong analytical mindset — comfortable working with data to identify trends and drive decisions
• Excellent communication and relationship-building skills, with the ability to engage customers at all levels
• Experience with CS platforms (e.g., Gainsight, ChurnZero, Totango) and CRM tools
• A collaborative, low-ego leadership style with a genuine passion for customer outcomes

Benefits

• 401k Matching