Manager, Customer Success

Litera is looking for a Manager, Customer Success to lead a team of Customer Success Managers and drive customer outcomes, retention, and growth across North America. The role requires strong leadership, customer success experience, and data-driven skills to shape the future of legal tech.

Requirements

• Proven experience leading Customer Success or Account Management teams
• Strong record of driving adoption, retention, and value realization across diverse customer segments
• Comfortable operating across regions, cultures, and time zones
• Executive-level communication skills with the ability to engage senior customer stakeholders
• Data-driven, with experience using customer health, adoption, and renewal metrics
• Collaborative leader experienced in working cross-functionally within a matrixed organization

Benefits

• Flexible work arrangements