Manager, Customer Success
PermitFlowNew York, New York, United States
Posted March 18, 2026
Full Time
About the Company
PermitFlow is redefining how America builds, an applied AI company serving the nation’s builders, tackling one of the largest information challenges in the economy.
Job Description
PermitFlow is seeking an experienced Manager, Customer Success to lead, grow, and scale our midmarket Customer Success team.
Requirements
- 2+ years of experience in a people leadership position in Customer Success
- 5+ years of experience in Customer Success
- Strong analytical skills and comfort with BI dashboards, customer health metrics, and data-driven decision-making.
- Experience in startup or high-growth environments, with a builder’s mindset and bias toward action.
Benefits
- Competitive salary
- Meaningful equity in a high-growth company
- Comprehensive medical, dental, and vision coverage
- Flexible PTO
- Paid family leave
- Home office & equipment stipend
