Manager, Customer Success

The Manager, Customer Success is a leadership role responsible for managing a small team of Customer Success Managers, developing ongoing customer relationships, and ensuring customer satisfaction leads to accelerated growth in net blended retention, product engagement, NPS, and referrals.

Requirements

• 5+ years of progressive experience in Customer Success or related field, along with experience in people management
• Ability to drive retention and product engagement activities
• Strong background in building or refining Customer Success processes, playbooks, and operational frameworks
• Strong understanding of Value Framework

Benefits

• Flexible work environment
• Global days of service
• Comprehensive health benefits
• Meeting free days
• Generous time off policy
• Wellness programs