Customer Success Manager

Role Overview

The Customer Success Manager oversees a portfolio of accounts and ensures an amazing customer experience. They will perform hands-on account management activities and collaborate with other team members to coordinate successful customer onboarding, training, and ongoing customer relationships.

What You Will Do

Build and maintain strong direct client relationships, grow customer accounts, and provide a seamless customer experience through all phases of the customer lifecycle.

Why It Might Be a Fit

This role requires strong communication and presentation skills, problem-solving ability, and a passion for technology with a solution-centric mindset.

Requirements

• Build and maintain strong direct client relationships
• Experience with managing a large portfolio of demanding corporate customers
• Experience in enterprise level account management (preferably in SAAS)
• Experience in sales CRM applications such as Salesforce
• Excellent communication and presentation skills
• Strong problem-solving ability
• High level of resilience and a positive attitude

Benefits

• Flexible work environment
• Global days of service
• Comprehensive health benefits
• Meeting free days
• Generous time off policy
• Wellness programs